Return & Exchange Policy
At Christopher Fine Diamonds, we want you to feel confident in your purchase. Below is our clear return and exchange policy, including timelines, eligibility requirements, and items that are final sale.
Return Window
Eligible items may be returned or exchanged within 30 days of the original purchase date, as long as the item meets the conditions listed below.
If you’re unsure whether your item qualifies, contact us first so we can guide you through the safest return method.
Eligibility Requirements
- Item must be unworn, unused, and in original condition.
- Return must include all packaging, certificates (if applicable), tags, and accessories.
- Proof of purchase is required (receipt or order confirmation).
Items showing wear, damage, or alteration may be refused or subject to evaluation prior to acceptance.
Final Sale & Non-Returnable Items
- Custom jewelry and personalized pieces.
- Items that have been engraved.
- Items that have been resized, modified, or repaired after purchase.
- Special orders or made-to-order items.
Custom design work is crafted specifically for you and is considered final sale.
Refunds, Exchanges & Store Credit
Approved returns are issued as one of the following, depending on the purchase and eligibility:
- Refund to the original payment method (when applicable)
- Exchange for another item
- Store credit
A restocking fee may apply in certain cases (up to 15%) if packaging is missing, the item requires reconditioning, or special handling is needed.
How to Start a Return
To begin, please contact our team with your order details. We’ll confirm eligibility and provide the safest return guidance.
- In-store: Bring your item and proof of purchase to our Chandler showroom.
- By email: Send your order number and request to your customer support email (update below).
- By phone: Call us and we’ll walk you through next steps.
For high-value items, we strongly recommend insured shipping and secure packaging. We are not responsible for items lost in transit.
How long does a refund take?
Once your return is received and inspected, refunds are processed as quickly as possible. Processing time can vary by payment provider (banks and card issuers may take additional business days to post the credit).
Can I exchange for a different size or style?
Yes—eligible items can be exchanged within the return window. If sizing or a different style is needed, contact us first so we can confirm availability and any applicable pricing difference.
What if my item was custom made or engraved?
Custom, personalized, engraved, resized, or modified items are considered final sale and are not eligible for return.
Do you accept returns that show wear?
Items must be returned in original condition. If wear or damage is present, the return may be refused or may require an evaluation prior to acceptance.
This policy is provided for customer clarity and may be updated at any time. For the most accurate guidance on your specific purchase, please contact our team.
